1. Refund Eligibility

  • Flight Bookings:

    • Cancellation by Customer: Refunds for flight bookings are subject to the policies of the airlines booked. Most airlines have specific rules regarding cancellations and refunds, which may include penalties or fees.
    • No-shows: No refunds will be provided for no-shows or unused flights.
    • Cancellation by Charvick Aquate Pvt Ltd: In the event that Charvick Aquate Pvt Ltd cancels a flight booking due to operational reasons, customers will be eligible for a full refund unless otherwise stated by the airline.

  • Hotel Bookings:

    • Cancellation by Customer: Refunds for hotel bookings are subject to the cancellation policies of the hotels booked. These policies vary by hotel and may include penalties for cancellations made close to the check-in date.
    • No-shows: No refunds will be provided for no-shows or unused hotel stays.
    • Cancellation by Charvick Aquate Pvt Ltd: If Charvick Aquate Pvt Ltd cancels a hotel booking due to unforeseen circumstances, customers will be eligible for a full refund unless otherwise stated by the hotel.

2. Refund Process

  • Requesting a Refund: To request a refund, please contact us via email at travel@charvick.com with your booking details, including booking reference numbers and reasons for refund.

  • Refund Processing: Once your refund request is received and approved:

    • For payments made by credit/debit card or bank transfer, refunds will be processed within [number] business days.
    • Refunds for cash payments may require a valid bank account for direct deposit.

3. Contact Information

If you have any questions about our refund policy, please contact us at:

  • Charvick Aquate Pvt Ltd
  • Address: B – 602, 6th Floor, Pioneer Urban Square, Sector 62, Gurgaon – 122102
  • Email: travel@charvick.com
  • Phone: 0124-4246130 / 7042033003 / 8448290240

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